Effective date: 31 January 2025

Address: 171, Chemin Rouge, L-4480 Soleuvre, Luxembourg

Email: moien@vadeclinics.com

 

 

1. Introduction

 

Vade Clinics is committed to protecting your privacy and handling your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Luxembourg’s data protection laws. This privacy policy explains how we collect, use, store, and protect your personal and health data when you use our website or services.

 

 

2. What Data We Collect

 

We collect and process the following data:

 

• Personal identification information (name, email, phone number, address)

• Health and medical data voluntarily shared by patients for consultation or diagnosis

• Billing, payment, and insurance details (as provided by you)

• Technical and analytical data (cookies, IP address, browser type, etc.)

 

We do not collect health data without your explicit consent.

 

 

3. How We Collect Your Data

 

You provide data directly when you:

 

• Register online or book an appointment

• Communicate with us via email or forms

• Use our website (through cookies and analytics tools)

 

We may also receive data from:

 

• Referring healthcare professionals or insurance companies, only when you authorize it.

 

 

4. How We Use Your Data

 

We process your data for:

 

• Providing medical consultations and maintaining health records

• Managing appointments, billing, and communications

• Sending relevant health information or promotions (only with your consent)

• Complying with legal and regulatory obligations in healthcare

 

Legal bases:

 

• GDPR Article 6(1)(b) – performance of a contract (medical service)

• GDPR Article 6(1)(c) – legal obligation

• GDPR Article 9(2)(h) – processing for medical diagnosis and care by healthcare professionals bound by confidentiality

• GDPR Article 6(1)(a) – consent (for marketing and sharing data with partner clinics)

 

 

5. Data Storage and Security

 

Your data is stored securely on Google Cloud servers within the EEA, with encryption and restricted access.

If data is transferred outside the EEA, it is protected by EU Standard Contractual Clauses.

 

We retain patient data for 10 years after the last consultation, unless longer retention is required by law. After this period, data is securely deleted or anonymized.

 

 

6. Third-Party Doctors and Contractors

 

Vade Clinics works with independent healthcare professionals under strict confidentiality and GDPR compliance agreements.

Each doctor or contractor must ensure full protection of patient data and process it only for legitimate medical purposes.

 

 

7. Marketing

 

You will receive marketing information only if you have opted in.

You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

 

8. Your Data Protection Rights

 

Under GDPR, you have the right to:

 

• Access your data

• Rectify incorrect data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Port your data to another provider

• Withdraw consent at any time

 

Contact us to exercise these rights: info@vadeclinics.com.

 

 

9. Cookies

 

We use cookies to enhance functionality and analyze website traffic.

For details, see our separate Cookies Policy.

 

 

10. External Links

 

Our website may contain links to external websites.

We are not responsible for their privacy practices—please read their policies separately.

 

 

11. Changes to This Policy

 

This policy may be updated periodically.

Last updated: 31/01/2025

 

 

12. Contact and Complaints

 

If you have questions or complaints, contact:

Email: moien@vadeclinics.com

Address: 171, Chemin Rouge, L-4480 Soleuvre, Luxembourg

 

If you believe your rights have been violated, you may contact the Luxembourg supervisory authority:

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Commission Nationale pour la Protection des Données (CNPD)

15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg

Email: info@cnpd.lu | Tel: +352 26 10 60 – 1 | Website: www.cnpd.lu